Terms of Service

CasualSome is owned and operated by FinQuaris Ltd, a company registered in the Republic of Mauritius ("FinQuaris", "we", "us" or "our"). "CasualSome" or the "Service" means our website, application and related services.

By creating an account, accepting an invitation, purchasing a subscription, or otherwise accessing or using the Service, you agree to these Terms. If you use CasualSome for an organisation, that organisation is the "Customer", and you confirm that you may accept these Terms for it. If you do not agree, do not use the Service.

Our Privacy Policy explains how personal data is handled and forms part of the framework governing your use of CasualSome.

You must be at least 16 years old and legally able to enter into this agreement. If local law requires a higher age, that higher age applies. CasualSome is intended primarily for organisations and their authorised workforce, not for personal or household use.

A person opening a company account or purchasing a plan confirms that they have authority to bind the Customer. A user accepting an employee or manager invitation confirms that the information supplied is accurate and that they are authorised to access that workplace account.

CasualSome supports company owners, managers and employees. The Customer decides who may use its workspace, which permissions they receive, which teams they belong to, and when their access should end. Managers are also employees and may have access to both portals where the Customer grants that permission.

• Provide complete, current and accurate account information.
• Keep passwords and authentication links confidential and use reasonable security measures.
• Do not share an individual login or allow another person to impersonate you.
• Tell us promptly if credentials are compromised or use appears unauthorised.
• The Customer is responsible for activity by its authorised users and for removing access promptly.

We may rely on instructions from the Customer’s account owner and authorised administrators. The Customer is responsible for resolving internal disputes about roles, permissions or ownership.

CasualSome helps organisations create review cycles and KPIs, collect employee self-assessments, maintain work journals and manager notes, gather team feedback, prepare appraisals, set goals, send reminders, and produce reports. Some features use artificial intelligence to suggest or draft content.

We may improve, modify, add or remove features to maintain security, meet legal requirements, or improve the Service. We will give reasonable notice where a material change significantly reduces core paid functionality, unless an urgent legal or security issue makes advance notice impracticable.

The Customer, not FinQuaris, is the employer and is responsible for:

• inviting the correct people and maintaining appropriate roles, teams and access permissions;
• providing legally required notices and obtaining any required consent from employees or contractors;
• ensuring that performance monitoring, reviews and record-keeping comply with employment, privacy, equality and labour laws;
• setting fair KPIs, review criteria and deadlines and giving users appropriate opportunity to respond;
• reviewing all reports and AI-assisted drafts before relying on or publishing them; and
• making all employment, compensation, promotion, disciplinary and termination decisions independently.

CasualSome is an administrative tool. We do not employ the Customer’s personnel, supervise them, or make employment decisions on the Customer’s behalf.

"Customer Content" includes employee records, KPIs, answers, journals, feedback, notes, ratings, appraisals, goals, files and other information submitted to a Customer workspace. As between the parties, the Customer and its users retain their rights in Customer Content. These Terms do not transfer ownership of that content to FinQuaris.

The Customer grants us a limited, worldwide, non-exclusive right to host, copy, transmit, display, process, back up and otherwise use Customer Content only as needed to provide, secure, support and improve the Service, comply with law, and follow the Customer’s lawful instructions. This right lasts only while needed for those purposes and subject to our retention obligations.

The Customer confirms it has all rights and lawful grounds needed for Customer Content and our processing of it. Users must not upload content that infringes another person’s rights or is unlawful.

Performance information can be sensitive. Users must access it only for legitimate workplace purposes, keep it confidential, and avoid entering irrelevant special-category, medical, financial, identification, criminal-record or similarly sensitive data unless the Customer has established a lawful and necessary process.

Journal entries, private manager notes and peer feedback may have different visibility rules. Users must respect those rules and must not copy, disclose or misuse content merely because their role permits access. The Customer remains responsible for configuring access and responding to lawful employee requests.

CasualSome may use artificial intelligence to suggest KPI prompts and answers, improve writing, or draft appraisal content. AI output is generated from instructions and relevant content supplied through the Service.

• AI output is a suggestion, not a fact, professional opinion or final decision.
• Output may be incomplete, inaccurate, biased, unsuitable, or similar to content generated for others.
• A qualified human must review, correct and approve every output before it is used or published.
• AI output must not be the sole basis for hiring, dismissal, promotion, pay, discipline or another significant employment decision.
• Users must not submit unnecessary sensitive data in an AI request.
• The Customer is responsible for its instructions, use of output, and compliance with applicable AI and employment laws.

As explained in our Privacy Policy, Customer Content submitted for an AI feature is processed to provide that feature and is not used by us to train public AI models.

You must not use CasualSome to:

• break any law, regulation, court order, contract or third-party right;
• harass, discriminate against, defame, threaten, exploit or unlawfully monitor another person;
• upload malicious code or attempt to bypass authentication, permissions, rate limits or security controls;
• access another Customer’s data or test the Service for vulnerabilities without written permission;
• scrape, crawl, copy, resell or use the Service through unauthorised automated means;
• reverse engineer, decompile or seek source code except where applicable law expressly permits it;
• misrepresent AI-generated content as independently verified or use it for unlawful automated decision-making;
• infringe intellectual property, privacy, confidentiality or publicity rights; or
• interfere with the integrity, performance or availability of the Service.

Reasonable integration and interoperability activities permitted by mandatory law are not prohibited, provided they do not compromise security or another user’s rights.

Paid access is sold by plan and billing period. All current product features are included in every plan. The only plan differences are active-employee limits and open-cycle limits: Starter supports up to 5 active employees and one open cycle at a time; Growth supports up to 20 active employees and one open cycle at a time; and Business supports up to 75 active employees and unlimited open cycles. Only the Customer’s account owner may select a plan or manage billing.

Fees are charged in the currency displayed at checkout. The checkout confirmation and billing portal provide the definitive amount, billing period and renewal information for the selected subscription.

The account owner may cancel through the available billing controls. Unless the checkout or billing portal states otherwise, cancellation prevents the next renewal and paid access continues until the end of the current paid billing period. Deleting an account does not automatically entitle the Customer to a refund.

Refund requests are considered case by case. No refund is guaranteed, including for unused time, partial periods, plan downgrades or unused seats, except where required by applicable law. Contact us promptly at contactus@finquaris.comwith the account email, transaction details and reason for the request.

CasualSome relies on third parties for infrastructure, database hosting, authentication, email delivery, payment processing, analytics and AI processing. Their services may be governed by separate terms and may occasionally be unavailable. Our Privacy Policy identifies the categories of providers and relevant data handling.

We are not responsible for third-party websites, products or services that we do not control. A link or integration does not imply endorsement. You are responsible for reviewing and complying with applicable third-party terms.

FinQuaris and its licensors own CasualSome, including its software, interfaces, visual design, branding, documentation and all related intellectual property, excluding Customer Content. Subject to these Terms and payment of applicable fees, we grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable and revocable right for authorised users to access the Service for the Customer’s internal business purposes.

No right is granted by implication. "CasualSome", our logos and associated marks may not be used without prior written permission. Rights not expressly granted are reserved.

If you voluntarily give us suggestions, ideas or feedback about CasualSome, you allow us to use them without restriction or payment, provided we do not identify you publicly without permission. This does not transfer ownership of Customer Content or confidential workplace information.

Our Privacy Policy describes what personal data we process, why, where it may be transferred, how long it is kept, and the rights available to individuals.

For account, website, billing and support information, FinQuaris generally acts as controller. For employee records and workplace review content entered by a Customer, the Customer generally acts as controller and FinQuaris acts as its processor or service provider. The Customer must provide lawful instructions, required notices and a valid legal basis. We will process that data to provide and secure the Service and as otherwise permitted by law.

Where applicable law requires additional processor terms, the parties may enter an appropriate data processing agreement.

We use reasonable technical and organisational safeguards appropriate to the Service, including access controls, encryption in transit and at rest, and company-level data isolation. No online service can guarantee absolute security.

Customers must manage user access, protect devices and credentials, keep contact information current, and notify us promptly of suspected unauthorised access. We may take emergency action to protect accounts and data.

We aim to keep CasualSome available but do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, provider outages, internet failures, legal requirements and events outside our reasonable control may interrupt access. No service-level commitment applies unless agreed separately in writing.

We may restrict or suspend some or all access if we reasonably believe this is necessary to address a security threat, prevent unlawful or harmful use, protect another user or the Service, respond to a legal requirement, address overdue fees, or remedy a material breach of these Terms.

Where reasonably possible, we will give notice and an opportunity to remedy the issue. We may act immediately where delay would increase risk, breach law, or compromise security. We will limit a suspension to what is reasonably necessary.

The Customer may end the agreement by cancelling its subscription and closing its account. We may terminate for a material breach that is not remedied within a reasonable period after notice, or immediately for serious unlawful conduct, an urgent security risk, insolvency, or where continued service would violate law.

When the account or Service ends, rights to use CasualSome cease. The Customer should export any information it is legally permitted and wishes to retain before termination. We will begin deleting or anonymising Customer Content promptly after termination, rather than providing a post-termination export window, except where law requires retention, a dispute requires preservation, or data remains temporarily in protected backups under the Privacy Policy.

Accrued payment obligations and provisions that by their nature should survive—including ownership, confidentiality, disclaimers, liability, indemnity and dispute provisions—remain effective after termination.

To the fullest extent permitted by law, CasualSome is provided "as available" and without implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or uninterrupted availability.

We do not warrant that AI suggestions, KPIs, ratings, appraisal drafts, reports, calculations or other outputs are complete, error-free, legally compliant or suitable for a particular workplace decision. The Customer must independently review the Service’s outputs and obtain professional legal, human-resources, tax or other advice where appropriate.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence where applicable law so provides.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings, business opportunity or data, arising from or related to the Service, even if advised that such loss was possible.

To the fullest extent permitted by law, FinQuaris’s total aggregate liability arising from or related to the Service and these Terms will not exceed the fees paid or payable by the Customer for CasualSome during the 12 months immediately before the event giving rise to the claim. If no fees were paid, the cap is USD 100. These limitations apply collectively across all claims and reflect the allocation of risk between the parties.

To the extent permitted by law, the Customer will defend, indemnify and hold harmless FinQuaris and its officers, employees and contractors from third-party claims, damages, costs and reasonable legal fees arising from the Customer’s unlawful Customer Content, breach of these Terms, misuse of the Service, infringement of third-party rights, or employment practices and decisions made using the Service.

We will give prompt notice of a covered claim, allow the Customer reasonable control of the defence and settlement, and provide reasonable cooperation at the Customer’s cost. The Customer may not settle a claim in a way that admits fault by or imposes obligations on FinQuaris without our written consent. This section does not require indemnification to the extent a claim was caused by FinQuaris’s breach of these Terms or unlawful conduct.

Nothing in these Terms removes a right or remedy that applicable law does not allow the parties to exclude. If you qualify as a consumer under mandatory law, your non-waivable consumer rights continue to apply. Where a provision conflicts with mandatory law, it will apply only to the maximum extent lawful and the remaining Terms remain effective.

These Terms and any non-contractual obligations arising from them are governed by the laws of the Republic of Mauritius, without regard to conflict-of-law rules. The courts of Mauritius have exclusive jurisdiction over disputes arising from or connected with these Terms or the Service.

Before filing a claim, each party should give the other written notice describing the dispute and allow 30 days for a good-faith attempt to resolve it. This does not prevent either party from seeking urgent protective relief and does not override mandatory rights to bring a claim in another forum under applicable consumer law.

We may update these Terms to reflect legal, security, operational or product changes. The updated version will show a new "Last updated" date. We will give reasonable advance notice of material changes by email, in-app notice or another appropriate method, unless a change must take effect sooner for legal or security reasons.

Continued use after the effective date means acceptance of the revised Terms. If the Customer does not agree to a material change, it may stop using the Service and cancel before that change takes effect, subject to existing payment obligations.

• Notices. We may send operational and legal notices to the account email or through the Service. Notices to us must be sent to the contact address below.
• Assignment. The Customer may not assign these Terms without our written consent. We may assign them as part of a merger, reorganisation, sale of business or assets, or to an affiliate, provided this does not reduce mandatory rights.
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, except that this does not excuse amounts already due.
• Severability. If a provision is unenforceable, it will be adjusted to the minimum extent necessary and the remaining provisions continue.
• Waiver. A delay in enforcing a right is not a waiver. A waiver must be clear and applies only to the stated instance.
• Entire agreement. These Terms, the Privacy Policy, the selected order or checkout, and any signed data processing agreement form the entire agreement about the Service and replace prior discussions on that subject.
• Order of precedence. A signed written agreement takes priority over these Terms where it expressly says so; then an order or checkout; then these Terms; then incorporated policies.
• Independent parties. The parties are independent contractors. These Terms do not create employment, agency, partnership, fiduciary or joint-venture relationships.
• No third-party beneficiaries. Unless these Terms expressly say otherwise, no person other than the parties may enforce them.

Questions, legal notices, refund requests and concerns about these Terms may be sent to: